HOW TO CLOSE MY IN1 ACCOUNT?
THINKING OF LEAVING? WE'RE SORRY TO SEE YOU GO, BUT WE'RE HERE TO HELP!
Here's what you need to do to close your IN1 account:
UPDATE YOUR APP
• Make sure you're using the latest version of IN1.
• Ensure all transfers have been received and there are no outstanding incoming transactions.
CLEAR YOUR BALANCES AND FINISH ALL TRANSACTIONS
• Empty all currency accounts.
• Ensure all transfers have been received and there are no outstanding incoming transactions.
• Cancel any pending transactions.
• Ensure there are no active subscriptions.
• Resolve any open chargeback requests.
READY TO CLOSE?
Once your account meets all the requirements (empty balance, no pending activity, etc.), you can close your IN1 account. We'll guide you through the process.
- Go to your Profile, by clicking on your photo in the upper left corner of the screen.
- Click on the "Close my account" message at the bottom of that page.
- If you're willing, tell us why you're closing your account. That will help us improve the customer experience.
- Confirm your decision.
After you confirm the closure of your account, we will mark it as closed in our system. But we will keep your account information in our database for 5 years, as required by regulatory and anti-money laundering laws.
IMPORTANT
• Download and keep any account statements for your records before closing account.
• We'll send you a confirmation email once your account is closed.
• As a regulated financial institution, we are legally required to retain your data for a minimum of 5 years to comply with anti-money laundering and counter-terrorism laws. This may override your right to data erasure under certain data protection regulations. We will securely hold your data according to strict regulatory guidelines.
• If you want to check the status of your data erasure, please contact us via email or customer support chat.
We hope this helps!
