Submit a Complaint

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How do I submit a complaint?Steps and information required to submit a complaint.

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Updated over a month ago

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If you’d like to submit a complaint, please contact Support using the chat widget in thebottom-right corner of this page. If you can't connect to our support team, you'll be able to create a ticket instead.

Information required for your complaint

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1. Complaint details

Complaint details

• Full reference of the crypto-asset service or agreement to which the complaintrelates
• Description of the complaint’s subject matter
• Documentation supporting the facts mentionedo Date(s) of the events leading to the complaint
• Description of any damage, loss, or detriment caused (if applicable)
• Any other relevant comments or information

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2. Complaint details

If individual;

• Last name
• First name
• Client reference (if available)
• Address – Street, number, floor
• Postcode
• City
• Country
• Telephone
• Email

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3. Contact details (if different)

Provide the same information fields as in section 2 if your correspondence address differs.

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4. Legal representative details (if applicable)

• Last name
• First name
• Legal entity name
• Registration number and LEI (if available)
• Address Postcode City
• Country
• Telephone
• Email
• Proof of representation – power of attorney or other official document

4. Supporting documentation

• Power of attorney or other relevant document
• Copy of contractual documents
• Other supporting documents